England and Wales specific

Welsh language scheme

Our Welsh Language Scheme describes which services we provide in Welsh as well as how and when these services will be provided.
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Our policy reflects the requirements of the Welsh Language Act 1993 and the Welsh Language Measure 2011. Our in-house Welsh Language Unit are responsible for implementing and overseeing the scheme, in addition to providing bilingual services in Wales.

See the latest version of the Welsh Language Scheme, which has been extended beyond 2012. The foreword to the Welsh language scheme is also available on our website.

The Welsh Language Commissioner’s website contains more information on standards.In 2015, the Welsh Language Commissioner conducted a standards investigation in relation to our Welsh language services and published recommendations in the Standards Report. This report outlined which Standards she believed should be made applicable to us.

Welsh Ministers will be expected to give due attention to the Commissioner’s conclusions in deciding whether to exercise the powers given to them (making and introducing regulations), and how to do so. Once regulations come into force, it will authorise the Commissioner to issue a Compliance Notice outlining the standards with which we’ll be required to comply.